Help Center

Fem Urbano is the latest retailer providing you with stylish must have fashions and latest trends. Our brand began as an idea in 2017 and has lead us to where we are now. Our research team is on the constant hunt for the latest trends to ensure we bring you top notch quality products. We take pride in our brand name and business, if there is ever any issues please contact us in order to come to a solution. Happy shopping.

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Instagram:  @FemUrbano

Online purchases made through femurbano.shopify.com are valid for exchange, credit, or refund within 20 days from the ship date. Your return must include form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail.

All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the return form and customs documents (if applicable

Please return all orders to our returns Facility Contact our sales team at femurbano@gmail.com for return confirmation and shipping label.

Our goal is to offer you the best shipping experience no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

US Orders have a Flat Shipping Rate of $10.00

We provide Free US Shipping over $75.00

International Orders have a Flat Shipping Rate of $15.00

The time frame for order delivery is divided into two parts:

Processing time: Order verification, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days. Depending on which warehouse our goods are located.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 15 and 20 days to arrive at their destination but can take longer from time to time.

Please refer to item size charts and follow measuring instructions.

Unfortunately we do not restock most of our items. But at times will bring certain products back in stock by popular demand.

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

 We send out the items as soon as they are ready. The remaining items will be dispatched later once they're ready.

Items may be dispatched from different warehouses so they may arrive at different times.

We accept the following forms of payment:

• Visa
• Master
• Discover
• American Express
• Paypal

Online prices are subject to change. Fem Urbano reserves the right to change prices at any time without prior notice. However, once you receive confirmation of your order, the price payable in respect of that order will not be changed.

Please note that despite careful updates, from time to time there may be information on Fem Urbaon that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website or on your smartphone.  Shop Here

Klarna is one of Europe's fastest growing companies and a leading alternative payment provider. Klarna’s vision is to make all payments ‘smoooth’, adding value for shoppers and retailers with unique payment options and superior customer experience. Klarna has 2,000 employees across 14 markets, and is leading the way for alternative payments by serving 60 million consumers and 100,000 merchants smoooth payment solutions. 

Slice it is Klarna’s pay over time financing option, which is offered at the time of checkout. This affordable and highly flexible open-end line of credit is issued by WebBank in partnership with Klarna, and it allows you to pay for your purchases over time. View complete terms.

It’s simple! Shop at any online store that uses Klarna, and choose Slice it to pay for your purchases over time. You will know if you are approved in seconds, and then complete your purchase. You will receive an email notification of your purchase from Klarna, and can manage your account at www.klarna.com/us.

Select 4 interest-free payments to split your purchase into 4 equal installments, charged automatically every two weeks beginning at the time your order is shipped. No invoice or instructions sent - you can simply sit back, relax, and enjoy your purchase.

4 equal payments are collected bi-weekly from the card details you provide at purchase. All scheduled payments are communicated to you by email and you can review your purchases by logging in at www.klarna.com/us.

If you’re eligible for pay later, your order will be delivered to you before you have to pay. Once your order has shipped, you’ll receive an email with instructions to pay. You’ll have up to 30 days to pay, depending on what was offered at checkout.

There is no fee to use Pay later. If your invoice is not paid by the due date, you may be subject to a late fee.

Pay later will not affect your credit score. Slice it applications will take credit score and credit history into consideration when determining if the application is approved.

You can reach Klarna anytime at https://www.klarna.com/us/customer-service/